Refund policy
We want you to love what you wear. If something is not right, you can return it under the terms below.
Returns at a glance
| Return window | 30 days from the delivery date |
|---|---|
| Condition | Unworn, unwashed, with original tags |
| Return shipping | Paid by the customer, unless the item arrived damaged, defective or incorrect |
| Refund timing | Within 7 business days of receiving your return |
| Refund method | Original payment method |
| Restocking fee | None |
How to start a return
Send us your order number and the item(s) you want to return through our contact form or by email at support@greengiftglobal.com. We will reply with the return address and instructions. Items sent back without a return request may not be accepted.
Damaged, defective or wrong items
If your order arrives damaged, defective or is not what you ordered, contact us within 14 days of delivery with a photo. We will cover return shipping and send a replacement or a full refund, including the original shipping charge.
Exchanges
The fastest way to get a different size or color is to return the item you have and place a new order.
Non-returnable items
Items that have been worn, washed or altered, or that are missing their tags, cannot be returned. Gift cards are non-returnable.
Refunds
Once your return arrives and is inspected, we will email you and issue the refund to your original payment method within 7 business days. Your bank may take a few additional days to post it. The original $8 shipping charge is refunded only when the return is due to our error.
Contact
Green Gift Global LLC, 5441 S Macadam Ave 4530, Portland, OR 97239, United States. Reach us through our contact form or by email at support@greengiftglobal.com.